Pam Bondi Orders 411-PAIN to Change Advertising

The attorney generals office has ordered 411-PAIN to change its advertising practices and make a $550,000 charitable contribution, as part of a settlement in Broward Circuit Court on Friday.

We are protecting consumers by requiring 411-PAIN to change its representation of services and its advertising practices, Attorney General Pam Bondi stated in a release.

The contribution will be evenly divided between the Broward Health Foundation for the direct benefit of indigent trauma patients who are sent to Broward General Hospital, and the Joe DiMaggio Children's Hospital for the benefit of indigent pediatric trauma patients.

The state had alleged the Florida-based company has misleading advertising by claiming consumers could be entitled up to $100,000 or more for injuries and lost wages sustained in accidents and that consumers could obtain more than $10,000 in Personal Injury Protection benefits or compensation for the injuries and lost wages.

The company also allegedly misled consumers into believing that actual police officers, rather than actors, were mandating that consumers call 411-PAIN after calling emergency services, the state contended.