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Citizens Opens Catastrophe Response Centers to Handle Irma Claims

Citizens Property Insurance Corporations has announced it is opening Catastrophe Response Centers (CRCs) in Florida City, Key Largo and Naples to assist customers recovering from Hurricane Irma. 

Citizens representatives and claims handling specialists are now available at these three sites from 7 a.m. to 7 p.m., curfew permitting.

According to the announcement, CRCs provide in-person service to policyholders who may be cut off from their usual means of communication. CRC staff can answer questions and help policyholders report a catastrophe claim. They also can issue advanced payments for additional living expenses, if appropriate.

Catastrophe Response Center Locations:

  • Murray Nelson Government Center
  • 102050 Overseas Hwy
  • Key Largo, FL 33037
  • Daily 7 a.m. to 7 p.m., curfew permitting


  • Kings Court Key
  • 355. E. Palm Drive
  • Florida City, FL 33034
  • Daily 7 a.m. to 7 p.m., curfew permitting


  • Wal-Mart (parking lot)
  • 11225 N. Tamiami Trail
  • Naples, FL 34110
  • Daily from 7 a.m. to 7 p.m., curfew permitting

To make your CRC visit more efficient, please bring the following information, if available. CRC volunteers can assist you in locating this information if you have a Photo ID and insured property address:

  • Policy information
  • Current contact information
  • Date of loss
  • Description and photos of damage (if possible)

Additional CRC information is available on the Citizens website.

Citizens representatives also are available 24/7 to handle claims calls at 1.866.411.2742.


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